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FAQ

PRODUCT QUESTIONS

  1. Are all Billy Twang® products Made in the USA?
    Yes, all Billy Twang® products are proudly Made in the USA with material sourced domestically. We've been proudly employing American workers since 1992 and will never outsource the production of our products to low-cost labor countries.
  2. Are Billy Twang® products really made to last forever?
    Yes, we believe in making heirloom-quality tools, which we define as prized possessions that can be passed on to the next generation.
  3. Can I purchase individual replacement parts and/or accessories for my product?
    Yes, we do offer replacement parts for the Grand Prize Pit – certainly.
  4. Can I receive instructions for my product?
    The Grand Prize Pit comes with a detailed description of features and instruction of curing prior to the first cook. Other Billy Twang® products currently do not come with instructions.
  5. Can you tell me why Billy Twang® products are so expensive?
    Our products are hand-forged hand-made, and artistically crafted, and made one at a time.
  6. Do any Billy Twang® products require batteries?
    No, all of our products are non-electric.
  7. Do you offer engraving on all Billy Twang® products?
    No, we currently do not offer engraving at this time. After-market engraving companies can certainly engrave your Billy Twang® products.
  8. I have a retail store and would like to carry your products. Do you sell your items at wholesale pricing?
    Yes, we do wholesale our items and we would be thrilled to work with you. Please email info@billytwang.com for more information.
  9. I run a blog and would like to review and/or host a giveaway of your products. Are you interested in working with us?
    Yes, we would be thrilled to work with you. Please email info@billytwang.com for more information.
  10. Why would I buy a Billy Twang® product when I can purchase a modern equivalent for less money?
    The answer really comes down to small batch quality verses mass production – only you can decide!

PURCHASING QUESTIONS

  1. Are Billy Twang® products ever on sale?
    We do run sales periodically and advise you to join our email list for special news, promotions, and offers.
  2. Are you currently offering any discount codes and/or military discounts?
    Yes, please use BILLY10 at checkout for a complimentary 10% off your order. Thank you for your service.
  3. Can I insert multiple discounts when I place my order?
    No, only one discount code may be used at a time.
  4. Can I place my order and pay by check, cash, or money order?
    We currently accept credit card orders exclusively through the BillyTwang.com website.
  5. Does Billy Twang® operate any brick-and-mortar retail stores?
    We currently do not operate any brick-and-mortar retail stores.
  6. How is sales tax calculated?
    We are required to charge sales tax in Arizona, California, Texas, Vermont, and Indiana.
  7. I am interested in purchasing a Billy Twang® product through another retailer, and I can't find it on your website. Why is that?
    Retailers that carry our products typically only carry a few SKUs and not our entire collection of fire-cooking goods.  To shop our entire collection of products, we recommend shopping directly on the billytwang.com website.