Thank you for your recent order on BillyTwang.com! After we receive an order, we always instantly send an order confirmation email to our customers, and tracking information follows within the next 2-3 business days. If you have not received tracking details from us, please check your spam and/or junk e-mail folder. It is also possible that the email address you entered was accidentally misspelled and therefore delivered to a different email address. If you still cannot locate your tracking information, please email email@example.com and we will gladly assist you.